Can I refund terminal transactions out of the wallee portal?

Terminal transactions can only be refunded to the customer using the physical terminal. This means that the customer needs to be physically present in the shop.

 

1. Go to your physical Terminal

 

2. Open the menu

 

3. Select refund 

 

4. Insert the merchant password

 

5.Insert the to be refunded amount and press enter (green button)

 

6. Place credit card on the terminal