Triggering Final Balance via Cloud API
If you are integrating via the cloud Till API there is a dedicated endpoint to trigger final balances. Make sure you trigger this endpoint and the terminal is running - otherwise no transaction is submitted. If you want to verify please check if the final balance report is availble for your terminal.
You will receive the transaction information in a strucutred format.
If you have not already - check more the detailed information why a final balance report is needed and what it does.