Wallee Opencart: Confirmation Mail gets sent before order is authorized

Issue:

Opencart sends the order confirmation mail once the order has been created, but before the authorization took place. This leads to customers receiving confirmation before the payment was taken.

Solution:

Opencart sends order confirmation email once an order changes the order state. This is standard behavior and can not be changed.

To prevent order confirmations before authorization, set “processing status” in plugin configuration to “none” or “keine” (language dependent:

Then the order status will only be set once it is authorized, e.g. once the payment info is entered.

To fully prevent opencart emails for pfc orders, activate opencart modification “prevent  confirmation mails”, in this case Wallee can be configured to send order confirmations:

(These steps are only applicable to Wallee since on sellxed these modifications are not present and the status cannot be controlled in such a way)