No Report Files arriving when using PostFinance FDS

Issue:

Report Files are not arriving from PostFinance when using PostFinance's File Delivery Service (FDS), although it is correctly set up on Wallee and transactions have been made.

Possible Solutions:

1- The account Verification is pending / not finalised. The merchant needs to pay a small amount with the verification subject, as specified in the form for setting up the FDS process (found in the processor configuration). If this is not done correctly, we cannot activate the process.

2- The Delivery Channel for Reports might be set to the wrong Channel on the side of PostFinance and might need to be changed by PostFinance. (It could be set to E-Com on their side).

PostFinance needs to be contacted for this, by giving them them the according participant number, and can change the feedback channel to FDS if needed.

Once Reports have been sent, they will be displayed on the "PostFinance ISR" on the merchants Wallee Account: