Checklist for your onboarding - Terminal

1. Register a Wallee account

Register a wallee account here.

Fill out the form with your name, surname and email.
Enter your billing information and select a plan. You will need to select the Terminal Only plan. 
Please note, your account is in a trial period of three months or until you activate it. Wallee in Test Mode, means all transactions made from your shop will only be a test transactions.

Your account is now created, please proceed with the basic configuration with our Setup Assistant.

2.   Choose your desired payment methods

Attention: this step is just a configuration for each of those payment methods. You can create a request for an acquiring contract which is sent to Wallee only, not to the acquirers. If you have existing acquiring contracts, please see step 8 on how to link them to your account. We do not only offer configuration for credit card acceptance but also for local payment methods as well as invoices (ISR invoices).

3.   Reconciliation / Accounting

The Reconciliation/Accounting feature can be activated but requires to upgrade from the TERMINAL ONLY plan to the BASIC plan. This feature is not free of charge (see our pricing page for more details).

You can choose to activate this later on under Space/Features. 

This feature will make sure that we keep record of your sales in a subledger. Meaning we are going to import the payout files of the acquirer and match them with your transaction data. You can use this to reconcile the payments you received on your bank account. More Information can be found in the Help Center.

4. Setup a terminal configuration and location

5. ECR Integration

If you are using the Lightspeed POS or Peppershop POS ECR integration, you can integrate it here via the wallee app.

6. Go Live - Activate your account

In the default setup, each account is linked to one space. You can link your space to one shop. A space is the data container that stores configurations and data to the linked shop. Please read our documentation to learn more about “Accounts” and “Spaces” here. 

Please activate your account when you are ready to go live. The activation step requires you to agree to our terms and conditions, provide your credit card details and confirm the activation. Navigate to Account/Plan to activate. 

7.   Users and Roles

You can create additional “Users” and “Roles” for colleagues and/or technical partners to gain access to your Account and/or Space. Please refer to our “Permission Concept” in our documentation here. Navigate to Account/Users.

8.  Create a new Credit Card Acquiring Contract

In order to accept cards on your terminal(s), you need to have an active payment acceptance contract.

This can be requested under Account/Payment Contracts.

If you already have active contracts with either Worldline Switzerland Ltd.or Concardis, please get in touch with our support.

If you need an acquiring contract with Concardis for VISA, Mastercard, Maestro and VPay, please register your organization under Account/Organization. Please fill all the mandatory fields according to your commercial registry. 

If you are an agency doing this for your customer (merchant), please ask the UBO (Ultimate Beneficial Owner) to verify their person when required. Once the person or persons have registered all their details in the organization section, the data will be verified. This will take a few days. 

The merchant contracts for those payment methods will be sent to you for review and signing. Please return the contracts duly signed according to the commercial register (for individual companies not registered, the business owner shall duly sign the contracts).

Additional documents and information might be needed by the acquiring partner to process your request. 

9.   Other Payment Methods

Unlike with credit/debit cards, the other payment methods require a different activation process. We kindly ask you to get in touch with our support.

• TWINT – Worldline Switzerland Ltd. handles TWINT payments for terminal devices. Please contact our support.

• PostFinance – for PostFinance Card, you will receive the contract documents directly from PostFinance. As soon as you add PostFinance Card in your terminal configuration (see section 8 below), PostFinance will be informed and will send you the contract documents by Post (if you so not receive the documents after a few days, you can follow directly with aqs@postfinance.ch. You will have to provide your Terminal ID (see section 8 below).You will have to configure the PostFinance Acquiring processor.

• American Express. Please contact our support.

Set up the Processors in your wallee space so you can assign them to your terminal device. Navigate to your Space/Payment/Configuration/Processor:

• For credit/debit cards: You can accept payments via Concardis Acquiring or Worldline Switzerland Acquiring.

• For PostFinance Card: Configure the PostFinance Acquiring processor and select PostFinance Card as a connector.

• For TWINT: Configure the SIX Acquiring processor and select TWINT as a connector.

10. Configure and order a Terminal

After completing the configuration of the payment methods for your device, you can now configure the terminal device. Navigate to Space/Payment/Terminals:

Configurations: Here you can configure a Simulator (for testing purposes) or a Physical Terminal (for your physical store).

Give your device(s) the following parameters:

• Name

• Maintenance Window (when the updates should automatically take place - daily)

• Connector (Payment type)

• Receipt Header (Optional)

• Receipt Footer (Optional)

Locations: Define the location of your device(s) and the following parameters:

• Location address

• Contact person

• Delivery address, if the location is a different one

Automatically, your device is linked to this address. If you have multiple devices at one location, please name your devices accordingly. 

Terminal Shop: After all the steps above, you are ready to order your device. You can place your order directly out of your wallee space under Space/Terminals/Terminal Shop.

Please note, the contract request process may take a bit of time, as described in step 6. After your contract has been activated by the acquirers, your device will be prepared by one of our agents. When it is ready for use, with all your desired payment methods, it will be shipped.  You will receive a tracking number in the confirmation email.

11. Documentation and Installation Service

Please refer to our Documentation for any topics you wish to learn more about, whether it’s about the basic setup or further settings, integrations or features within your Wallee account and space.

We also offer an installation service which you can directly book from your Wallee account/space.

Choose the installation type you wish to book, and a support member will get in touch with further details. The installation service fee will be charged to your Wallee account, please activate your account prior to booking the service. 

You can also refer to our FAQ and our community support.

We wish you great business!